depop buyer wants refund

In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. If you have questions, you can also message the seller to learn more. Will Depop ban my store for using Sales Bot? 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Readers like you help support MUO. Please make sure you've read the community rules, and that your post follows our posting guidelines. I will sue them all. PayPal uses SSL 128-bit encryption to keep data safe. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. If they reject, the dispute will be escalated to the Depop Support Team. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. I'm also going through the same thing. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Select the transaction youd like to refund > tap Refund. Price your items competitively and fairly so both you and the buyer are getting the best deal. This app is also very well-suited to those looking for vintage pieces and the latest trends. 68. r/Depop. He came to my house and tried out mower. He came and tried it. A buyer uses Amazon Payments for qualified purchases on third-party websites. 1999-2023 PayPal, Inc. All rights reserved. You are viewing the PayPal Community Archives. Sometimes, unhappy customers want to reverse a PayPal transaction. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Depop Payments refunds Log in to the Depop app. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Provide evidence that the claim is false and that you qualify for Depops seller protection. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Its easy. If the flaw was something you missed you have options. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. The app is popular in countries across Europe, such as France and the UK. You can do this up to 180 days after the purchase. This content may be old or outdated. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Vinted consists of five main sections, which you can access at the bottom of the screen. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Depop allows you to send and receive money by linking your PayPal account. So, if this sounds more like you, it may be worth paying the higher fee on Depop. We love it when our customers are happy with their items, but what do we do when they request a return or refund? Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. You can now refund users in app. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. That way you can be certain that you can get your money back if the transaction isnt fulfilled. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Respond to refund requests quickly. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. So in the event of an item received but not as described dispute its always one persons word against anothers. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. Meet-in-person transactions. Vinted, on the other hand, came about in 2008 in Lithuania. Leave the Archive. but I'm can't seem to upload them to the claim. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! Advice is voluntary. Determine if the flaw or issue was something you missed, or happened after the item left your possession. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. PayPal provides buyers with 180 days to open up a dispute about a transaction. Listing is fairly easy on Depop. The issue was outside of your control and contacting the shipping service may help you settle the issue. Using tracked shipping is a great way to create trust between you and the buyer. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. There are two ways to list items on Depop: Using the Depop app. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Follow these steps : Tap > tap All sold items. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? By browsing this website, you consent to the use of cookies. screenshot of the completed refund in your PayPal account) Poshmark is a trademark of Poshmark, Inc. Is it likely that I'll win my money back without the screenshots attached? By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Can anyone help me? I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. 1999-2023 PayPal, Inc. All rights reserved. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Scan this QR code to download the app now. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Then . But how do these two apps differ, and which should you use? hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. Buyer asks for partial refund after 2 weeks. When a website offers this, it is known as Buyer Protection. Tap > tap All sold items. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. A week later they have opened a dispute saying this was an unauthorised payment? Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. By browsing this website, you consent to the use of cookies. So, can you trust these apps with your data and money? This application is not endorsed or certified by Depop, Inc. Depop Ltd. Support. Hi, thanks for your speedy reply. Purchases made without using the BUY button. About Depop. Or am I in the wrong for not stating the condition of it better? Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Keep your cool and stay professional. To send a full refund, follow the steps for Full refund. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable.

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