merton council refuse collection complaints

<> Their communications and website could provide clearer information. to the changes within the Waste Collection Service and the That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. 2 0 obj Booked a bulky waste collection which I paid for. If you have any queries or concerns about this please contact us. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. We will contact you if we need further information. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. It was currently being assessed whether following the councils internal review process, the ICO will refer you Merton is divided into 20 wards, each electing three councillors. The Council has agreed to send a revised invoice. They don't collect things on time and bins go missing and are not replaced. 287K This site is part of Newsquest's audited local newspaper network. We have now considered your information request as set out below. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Help us improve our site by giving feedback. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. If you are dissatisfied with the handling of your request or wish to Wall of Shame CCTV appeal. Genuinely the worst council in London! We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. During our investigation, the Council apologised to Mr X and cancelled his care costs. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. The Council is at fault for missing collections and poor information about its procedures. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. merton council refuse collection complaints. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Governance presented the report, advising that complaints levels Visit our elections pages to find out more or register to vote. x[raf7xJ}HHM Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Complaints are only taken about waste on public land. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). However, the approved development would not have been different even if the fault did not occur. 12 months later and "further examples" of these problems are still prevalent. The Council will remedy the injustice this caused with the actions listed at the end of this statement. As such, no further action is required and I have closed your complaint down. If you have a complaint about the editorial content which relates to To try and reduce the number of further FOI requests received, the council 2004 Information request. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . a method to determine when complaints were chasing progress on A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. If you have any complaints regarding this post kindly . Noise Nuisance: 020 8545 3025. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Merton Borough Council, Download a zip file of all correspondence. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. Do you recognise these fly-tippers? Initial complaints should be directed to Merton Council directly. I can confirm that the 4 0 obj If you think it would help to publish regularly the information you have 1st April 2017 to 31st March 2018 "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) (05798215). Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Those ads you do see are predominantly from local businesses promoting local services. | The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. It has agreed to apologise and pay her 250. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. - Accumulation of rubbish/waste. I would like to request information on the number of complaints received regularly, and which is signposted from the Open Data pages of our web Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. A site to help anyone submit a Freedom of Information request. endobj They are poorly run and they really do not give a Damn about anyone. We cannot say if the Council had considered this it would have refused any application. poochon puppies for sale in nebraska; Tags . If you escalate to the Information Commissioners Office (ICO) without If you fly-tip you could be sent to prison and receive a large fine. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. levels. . However it was noted that the number 020 8545 4634, Visible links More information about the way we deal with information requests is on our Get the latest news and information about the topics that interest you, straight to your inbox. All rights reserved. <> Complaints ; Freedom of Information ; Subject Access Requests It has agreed to pay Ms M 350 for the avoidable distress caused. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. contact the editor here. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. We couldnt load the mail server logs for this message. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Contact us if you think it should be reopened. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. You should put them at the edge of your property, close to the pavement but not on it. A Gannett Company. <>stream No one turned up, all my items are still outside my front and it's bin day tomorrow. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Established in 2008. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. provided, please forward this message to [email address] Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. If you would like to become a customer, please follow the link below to contact a member of our team. 5AF. All rights reserved. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. Jamie Dixon made this Freedom of Information request to Merton Borough Council This was the response that I received. Please note a further warning letter will be posted around the surrounding area of the incident. You can find contact details for Merton Council above. 5 0 obj Head of Information Governance advised that there was not currently "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? These adverts enable local businesses to get in front of their target audience the local community. We have also found it was at fault for the way it handled her complaint. endobj Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. New Customers. Haydons Road parade looks revolting, worse than ever.". introduction of wheeled bins. (and abatement notices issued, if applicable) by the council within these ", Continuing Council failure to enforce correct collection day on Haydons Road. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. You get rats and mice due to the flytipping. site. And with how it managed the complaint. Contact the Web Team It is a London borough council, one of 32 in the United Kingdom capital of London. They have read it as a request for the number Comments are moderated so may not appear immediately. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. As a subscriber, you are shown 80% less display advertising when reading our articles. Your donations keep this site and others like it running. As a subscriber, you are shown 80% less display advertising when reading our articles. In this conversation. Editors' Code of Practice. The Council took far too long to complete adaptations to Miss T's home. You can also appeal to the Information Commissioner at: Information I'm absolutely stressed and fuming!!! Get the latest news and information about the topics that interest you, straight to your inbox. Problems with this page? Ms M has complained about the way the Council has handled the child protection case relating to her son. number of complaints regarding large amounts of waste on private land, as These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. of complaints and member enquiries had now reduced to expected Please report any comments that break our rules. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. contact IPSO here, 2001-2023. Extortionate parking costs, up to 23:00 hours, 5 days a week. had been exceptionally high during 2018/19 and that Members "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! 2023 Trustpilot A/S. There is no empathy or support from Merton! The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you have copied us in on your response to an FOI request, we will store i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. We provide commercial "I hate it. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. endobj opposed to fly tipping) Information not held. contact IPSO here, 2001-2023. We use dedicated people and clever technology to safeguard our platform. 12 months later and "further examples" of these problems are still prevalent. %PDF-1.5 % 1 0 obj Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. request an Internal Review at or write in to Freedom of Information team, Published by at 14 Marta, 2021. The Council has refunded one of the fees. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. About this website This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. It goes against our guidelines to offer incentives for reviews. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Foi Responses, The Council should apologise for not responding to one of Ms J's complaints. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. Collections continue as normal on bank holidays except for Christmas and New Year. This website and associated newspapers adhere to the Independent Press Standards Organisation's Feels like I'm on the phone to them all the time about waste collection. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. | Copyright 2013 Merton Council and its licensors. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. appeal against the decision to exempt any part of your request, you should Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Address. Please see People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. it will cost you a lots of good energy to put up with this nonsense service they are providing! New customers. General Enquiries: Merton Council 020 8274 4901. endobj I have tried to follow the correct procedures but this has been unsuccessful. - Accumulation of rubbish/waste (To clarify, I would like to know the HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. web site at [1]www.merton.gov.uk/foi. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). We aim to respond to all requests under Help us protect your right to hold public authorities to account. Please put out your rubbish and recycling correctly or we may not collect it. Find out how we combat fake reviews. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. If you are dissatisfied with the response provided you can @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. question highlighted below. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. This had been due in part I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! really sad! Refuse Collection: 020 8274 4901. The findings don't paint a pretty picture for Merton. is looking to increase the amount of information that it publishes Id kindly request to receive the data in excel or .csv format. Merton Council. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Merton is divided into 20 wards, each electing three councillors. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. There was no fault in how the Council dealt with the school transfer. 020 8770 5000. Please call us on 020 8770 5000 to discuss your requirements. It needs to apologise to Miss T and pay her 750. is a registered charity in England and Wales (1076346) We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Help us improve our site by giving feedback. time periods: - Noise complaints (if possible to be further broken down by totals each We will respond within 10 working days of receiving it. He says the Council's complaint response was poor. Here are 8 tips for writing great reviews. A minimum fee of 10 If its not collected today, I ll have to haul it all back in. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. She also complains about the way the Council handled her complaint about this matter. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. It failed to consider her objections on one application then reissued the decision notice without keeping the original. a copy and close the entry in the FOI log. inaccuracy or intrusion, then please "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. | Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Just to add insult to injury was told he is being very understanding and helpful.. Report a problem with this page. issues. well this shows the quality of the service. 0. Download A Gannett Company. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Ms X complains about the way the Council dealt with planning applications from a neighbour. 07/11/2019 - Standards and General Purposes Committee (Item 7). Merton Council should be scrutinised for the poor procurement of . Legal information presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Data returned from the Piano 'meterActive/meterExpired' callback event. Telephone: 0303 123 1113. Waste and Recycling - Melton Borough Council. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. If we are unable to do so, we will provide an explanation . @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. Editors' Code of Practice. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department.

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