lost metrocard adelaide

Call 511 and follow the prompts get to the Balance Protection Program. }, You can choose the value of your auto recharge. [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. }, Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. Have a $5 bill in hand or some shrapnel Brooklyn, NY 11201. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. SMS Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. Choose an amount to put on the card and tap Add Money. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. International seniors are not eligible for any concessions. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. Call 511 and follow the prompts get to the Balance Protection Program. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector New and replacement Seniors Cards are issued through the Seniors Card Unit. Other Metro agents cannot issue replacement cards or transfer balances. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. If you have auto recharge setup on a metroCARD, cancel that, too. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Adelaide, South Australia South Australian Tourism Commission. It was introduced in 1987 and was intended to be used for only a few years before being replaced. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Scroll down and tap Add Card. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. We deduct a $5 administrative handling fee from the refund amount for the second claim. We recommend updating your browser to the latest version. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Note: your card/pass must be registered to be eligible for replacement. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. [5], There are student and senior metrocards available. As an authorised representative, you can apply for a refund online. "startScreen": "aus-link-account" "screenSet": "Aus-V3-RegistrationLogin", They differ from other ticket vending machines in that they both dispense and recharge Metrocards. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. "login": { The metroCARD itself and any balance left on it will still work. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. When you buy a metroCARD there is an upfront cost for the physical card. You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. Email. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. You will need to show it to your driver or inspector if they ask for it. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. We credit: The refund of full days remaining is based on the day you notify us of your loss. Find out how you can request a replacement card if yours is lost, stolen or broken. "screenSet": "Aus-ProfileUpdate", Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Thanks for your feedbackWe use what you tell us to help improve the website. We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. For more information about visiting Adelaide, visit the Adelaide Metro website. Related information Contact Adelaide Metro InfoLine. some basic information about the deceased, such as their name and phone number. Here's how to transfer a balance from an expired card, plus other ways to address common issues. You will need a standard Metroticket or metroCARD to board the bus. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. The date is located at the upper left corner on the back of the card. -&. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. Temptation Sailing, Adelaide, South Australia Tourism Australia. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. If you do not have an online account, just call03 366 88 55and we will block your card for you. Please bring the metroCARD(s) with you. You can set it up again when you are ready. 130 Livingston Street You have two years from the expiration date to transfer any remaining money to a new card. The City of Adelaides cycling networks make riding around the city easy and enjoyable. Rates are indicative based on the minimum and maximum available prices of products and services. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Find out about the benefits of joining the Seniors Card program. This website is licensed under a Creative Commons More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. Find out more. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. You'll need to supply us with the number of the credit or debit card you used. Youll need to answer some questions to confirm that you are the registered account holder. You can either recharge as you go, or set up a convenient auto recharge. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. There are several options for reaching the city from the airport. Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. The metrocard is only a pain because it's difficult to reload / limited places. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. visit us at the InfoCentre Adelaide Railway Centre. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Visit adelaidemetro.com.au or call 1300 311 108. On-board vending machines accept credit/debit cards and coins. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen.

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