usps consumer affairs email address
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Informed Delivery Support ), please enter the number below Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Call with questions about stamps or orders placed online through The Postal Store. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. reports/data, 901 New York Avenue NW Select your state or territory from the alphabetical listing. Post will do nothing but give a run around because THEY lost package. Something should be done and they need to be held accountable. International Association of Better Business Bureaus. Ask a real person any government-related question for free. i just got other thing today plus and have it all on video. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. 1-800-610-8734 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. Find the nearest USPS location by city and state or ZIP Code. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. The Technical Support team can help when a website application or form doesn't work properly. Contact PostalOne! ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. April 5, 2023. Instagram. 19 complaints closed in the last 12 months. The U.S. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. All Rights Reserved. The postal carrier keeps holding my mail for no reason. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 80 Main St. Westford MA 01886 . Laureen.B.Alt@usps.gov. Mandatory fields are identified by an asterisk (*). I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Copyright 2023 USPS. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Monday - Friday 8 AM - 8:30 PM ET. Monday Friday 8 AM 8:30 PM ET Learn where to complain about a postal employee or facility. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Why am I being treated with malfeasance and indifference? See details. Do You Represent A Business On Our Site? i do not know how to email. Postal Service about lost or stolen mail or mail fraud. Fill out a short form or get tips to fix some of the most common issues right from your computer. I will lose out on $700 because I now have to wait until Friday to pick up my package. 412-359-7829. Find the "TRS Telephone Numbers" section to get the specific number you need. GBPCC USPS Contact: George Kippenhan . Visit the. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. i need some one to fix the **** in yuma **. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. They have no proof but close my claim. Get email updates on the latest OIG news. I have bills addressed to me which never arrived at my temporary address. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. I want to to know to who? There is no reason my package shouldn't have been delivered. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. What next? Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. The lady I spoke with last did a great job. If you have trouble using one of the following, please give us a call. 25 Dorchester Ave. Boston MA 02205-9602. For more details and a full list of services, go to FCC Telecommunications Relay Services. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Provides information from the Postal Service to customers on Postal policy and procedures. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. Call with questions about stamps or orders placed online through The Postal Store. i have send emails and reported this to every one i can think of. Hours of Operation USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan Write or email your complaint to USPSs Consumer Advocate office at. 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BBB Business Profiles may not be reproduced for sales or promotional purposes. I go through their process of filing a complaint so they can investigate and every time they close it saying I got the package and I didn't. Office of the Consumer Advocate Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Instead my mail is being returned to sender. With three agencies that have U.S. 4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. Find the "TRS Telephone Numbers" section to get the specific number you need. Hours of Operation An official website of the United States government. Well guide you through the process. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. The number for that office is. Monday Friday 8 AM 8:30 PM ET I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. This isn't right and is starting to look like a scheme. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Hours of Operation If your complaint is not resolved, you can: United States Postal Service File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). references Alternately, you may email USPS byclickinghere. Sitemap, about the prc i have posted on ******* and ******** about the bad **** in ****. USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. plus the mail is not put in the right mail boxs. TTY Access for Deaf & Hard of Hearing. Find information on our most convenient and affordable shipping and mailing services. Connect with our customer service representatives to help resolve your issue and get back on track. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. As a matter of policy, BBB does not endorse any product, service or business. Try these handy links: General Information on Postal Service products and services: click here. Connect with our customer service representatives to help resolve your issue and get back on track. Closed Saturdays, Sundays, and Postal Holidays. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If youd like to speak with a representative about another issue with your package, please call us. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). If the document you are seeking is not available in our Document Library, please submit your FOIA request. Mailing Address: Greater Boston Postal Customer Council. Postal facilities are closed on federal holidays. Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. Detroit, MI 48233-9501. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Consumer product and service complaints. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point.
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