visionworks return policy

Called again on 4/8/23 same thing by a manager. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. Do not under any circumstances, ever,ever,ever go through them for purchasing eye wear. THE SITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE AN ENDORSEMENT BY VISIONWORKS OF ANY PRODUCT, SERVICE OR MERCHANT. May I use my FSA card at Visionworks? All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. However, Visionworks offers a 30-day return policy within which you can return your order. This may take up to 10 working days. The Dr.Merlino very knowledgeable and very handsome and super professional and very friendly Any time within this window, you will be allowed to exchange your glasses completely hassle free. So disappointed and disgusted. and our Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Visionworks ensures a 100 day grace period after your purchase, to decide if these glasses really are the perfect match for your face, style, and life. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Yes, Visionworks has an exchange policy for its clients. Complaints Contacts. God bless and I hope you take my advice go to visionworks. I enjoyed myself today and that's how it should be. Quality of frames and lenses Copyright 2023 Consumers Unified LLC. I shopped at Visionworks in Spokane Wa northtown mall, was so happy to have Sean help me, being an older gal he was so very helpful and guided me through the different styles and then the closing of the purchase Sean explained the Care Credit offer as well, Am very happy of my experience with Visionworks , TYVM. Check out the table below to see what options you have: If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. Office was locked until 10:15. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Or the style didnt end up suiting you like you thought. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our content is intended to be used for general information purposes only. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. Frames and lenses purchased in a store have a 60-day . They worked for long-distance and reading and would have been a great backup pair. Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism The workers were quick and knowledgeable. I recently scheduled an appointment online. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Online purchases. After 4 return visits, my prescription was still wrong. The staff was very patient and helpful. I have been going to Visionworks for the past 15 years. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. It would appear something is wrong. I had issues getting the prescription and he and his staff helped me to get the correct drops. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. Zero stars really. We do not send replacements before we receive and inspect the returned merchandise. 1) On the 7th March when we returned the glasses, the store manager wasn't available and we were told that they would call me the next day.2) On the 8th March I called them - I was told they haven't had a chance to talk to the store manager.3) On the 13th March I called again - Manager mentioned, she knows nothing about it. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. The lab stalled because they lost the frames I provided. How do i get acopy of my last visit and the bill? How easy is it to get a hold of customer service at visionworks? Call made on 4/5/23 was told they had to speak with the dr, never heard back. We will ship the replacement item at no cost to you. The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. I returned back to office with no further assistance provided. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. Return Process The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They overbook and provide the less than professional environment. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! to help you make better choices for lifes big moments and the everyday ones in between. Refund still is a problem, dispite credit card dispute process. Quick question! Order hung there til store called to follow up. 15 minutes late for 10 am appointment. Get buying tips about Glasses Online delivered to your inbox. They reordered both missing pairs. Companies can ask for reviews via automatic invitations. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. or email me? Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Ad-free. ConsumerAffairs is not a government agency. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Quality of service from sales help. For more information, please see our I went to the Visionworks in Hadley MA. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. If you dont understand something, dont worry about it, simply write it down in the comments section. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. I am still trying to get a pair of glasses that work! Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. Unsubscribe at any time. This is not right at all. I just can't say enough nice things of the help I received. My VSP referred me to ***********************************************************************************, who would accept my coverage. All product returns require a Return Authorization number (RA#). I take time off my job and go to my appointment. Will not answer the phone. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. Today 4/4/2023 I check order status online it still says pending and delayed. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. I made an appointment 2 weeks prior. Please help me resolve this issue. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Tip for consumers:Never go to vision works if you have an option. All product returns require a Return Authorization number (RA#). So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. You can also call at 1-800-784-7427. I want an apology and have the store clerk to contact my credit card company and void the charges. Each time has been worst than the last. In our lab tests, Eyeglass Stores What could go wrong???? I was not at all impressed with the help. I came in for an annual eye exam. Follow-up service (e.g., frame adjustments, repairs, cleanings). I was recently at the Visionworks in San Tan and had the best experience. They were horrible, so I left and pulled into Visionworks. Damage that is not consistent with ordinary wear will not be accepted. Support . The past three years I have made all of my vision purchases with Visionworks. This will get you connected to a customer support agent who can help you get your return started. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . Care taken to fit frames and lenses correctly. If your package has been damaged in transit, please contact us immediately. My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. They should give him some more training he def needs customer service training if he's going to be a manager. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. I used insurance and paid ~$65 out of pocket. and one set of reading glasses (cost me $294.00). My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. The customer service is terrible and there is no standardized system for tracking orders. I ordered and paid for glasses in January from store 338. An item that was discovered damaged upon receipt will be replaced with the same model only. HORRIBLE experience! When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) I am constantly bounced around from one recording to the next. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. All Rights Reserved. The quality of visionworks products is terrible! Take the printed label from your printer and attach it to the package. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. That star should not be here. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I find this behavior unacceptable. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Save products you love, products you own and much more! Every . Boxed items can be opened, but all packaging must be included. See details. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. Even if it cost a little extra it's worth it. Tip for consumers:Dont go to Vision Works! Is there a return policy for eyeglasses? (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Please make sure you include your order number so we can complete your refund. Request that a customer service representative begins the return request procedure. Save my name, email, and website in this browser for the next time I comment. Resolved "Vision works employee scratched my lense.". The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. It should have been way more than that just for the inconvenience. models like the Visionworks are rated on multiple criteria, such as those At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. Finally was done at 245! On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. Nothing until they were actually ready to serve us. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? Even today, the day of my appointment, I received an email and 2 texts reminders. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. What is Visionworks doing to help prevent exposure to COVID-19? The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exam . Worst shopping experience I have ever had. It's vital that buyers take the time to read through a company's return . But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. Visionworks staff mismeasured my progressive lenses for middle distance. The on-line is not helpful either. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! THE STORES NEVER ANSWER THEIR PHONES. Tomorrow I will have to call corporate headquarters to see if they can help us. account information here. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. It goes against our guidelines to offer incentives for reviews. Carrie sales agent super sweet very patient and great customer service and greatttt deals! I received emails and text messages thanking me for making the appointment and plenty of appointment reminders. Teleview appointment? Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Was very snippet and rude on her delivery and was condescending. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at support@hdvisionworks.com to obtain an RA#. You can't get this type of service on-line. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. On 12/5/2022, I received a text message notification from Visionworks letting me know the date of my last eye exam was over a year ago and to please schedule an appointment by clicking a link in the text. With a bunch of children that should be working at a movie theatre. Understaffed all the time. How long is the return window for Visionworks? Also, mentioned that the issue could be related to improper eye measurements causing the issue. Let us know about the 'Visionworks Return Policy'. Visionworks offers a simple 30-day, money-back guarantee. I waited another week and still no update. I picked out some more glasses that was cheaper. They gave me a refund right away, so I have no complaints about that. Table of contents. I deserved my refund. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. Additionally the requested refund is being processed. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. Both shipped to the Dallas area lab not Schertz. I have tried to visit this store 3 times. Consumer Reports. Products used:Optometrist/Prescription Glasses. Does Visionworks Offer Free International Shipping. 22% of 119 complaints were resolved. I'm going to take my time and write about my experience on all the social media and your website. Visionworks is a US company that owns or operates 711 optical retail stores throughout 40 states and the District of Columbia. After two weeks I checked status and it had changed to pending/delayed. Consumers can upload a picture and start trying on frames. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion.

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