how to cancel puregym membership

Please refer to the GTC for further terms and conditions for termination due to inability to work out. Together fees will be charged on the same date as the usual Direct Debit fee on your main membership, If you select the lower Together fee your Direct Debit will increase to your normal fee once the club is reopened, If you select to reinstate your normal Direct Debit fee this will continue once your club is open at the same rate, If you select to reinstate your normal Direct Debit you will have full National Access to all clubs in the UK, regardless of the price you pay at your current club, Together is a monthly subscription that can be cancelled at any time, If your current main membership has a credit due to the closure of your gym, this balance will be applied to your membership fee. This plan costs 18.99 a month and a joining fee. PureGym withholds the right to amend or remove this offer at any time. Children over the age of 16 are not allowed to use the Gym on their own. You cannot transfer this daily membership to anyone else nor transfer to another date. Head to your Member's Area2. Scroll down and select the Membership cancellation option. HERE you will find all information regarding health insurance refund. Any passes set for redemption after this date may be cancelled without warning. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. Please click directly on the selected vacancy. Response times may vary during our busy periods, weekends and bank holidays. Log in to the Member's Area. We will be happy to reactivate your contract. This can also be done digitally through websites like Xpendy. Go into your profile and select whether you want to cancel or freeze your membership. Free passes have no resale value and cannot be exchanged for cash or any other product or service. If you're a PLUS member, freezing is included as part of your membership! Offer is only available at selected gyms and cannot be used elsewhere, or exchanged for cash. You agree to comply with the Rules of Membership which are displayed prominently in the Club and relate to opening hours, use of facilities and your conduct. In the latter case, you can book only Live Group Fitness that take place in your club. Each payment made is not refundable under any circumstances. Have you been a member before? proven method to better manage your money. It is important to ensure that your membership number and your full name is given when the payment is made. Day passes are subject to a fair use policy. where is puregym head office where is puregym located pure gym locations uk will. Well, you've come to the right place. If you are within 5 days of your direct debit being due, you'll need to wait until the direct debit is processed before being able to cancel online, or you can cancel your direct debit with your bank. No, that's not possible. I cancelled it after the payment bounced. You will be entitled to all the rights and privileges set for the Type of Membership chosen. If you are looking to keep better track of your subscriptions and bills, download Nova today to begin your financial wellness journey. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. You may terminate your membership at any point by cancelling your direct debit with your bank, allowing 4 working days for the bank to action this. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. If you terminate the contract via e-mail, you will receive an automatic reply with a ticket number after a short while. Zero Joining Fee offers exclude pre-opening offer gyms. These contracts have a 1 month (Core) or 1 day (Premium/Unlimited) notice period. Not only this, but PureGym also provides free training classes to make sure that all the members are doing well. Please check your contract with the corresponding comment field. Guest pass can only be used once per day. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. We and our partners use cookies to Store and/or access information on a device. You can upgrade to an All in One subscription at any time. You might have signed up for a promotional rate that has now been extended to our standard rate. 6. Is Pottery Barn Performance Fabric Worth It? You shall be entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase; or (2) the day before the date on which you selected your daily membership to activate. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. PureGym withholds the right to change or remove the offer at any time. Summer is coming and it's a great opportunity to get outside (Photo: Getty) Your rights under this agreement will not be prejudiced. Start date can only be delayed up to 7 days. As a Premium/Unlimited Member you can cancel your membership up to the last day of your current term. How do I cancel my corporate fixed term membership? First cancel the additional subscription that you no longer want, giving notice to the end of its term. If this is not the case, please feel free to CONTACT us. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Yes, PureGym wants to keep you totally in control, any time of day. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. Can I Get a Refund When I Cancel My PureGym Gym Membership? We'll take your monthly payments automatically, so that you can keep using your gym for as long as . #catch22 1 PureGym @PureGym Replying to @itstaaanya @itstaaanya In Scotland and Wales, face coverings must be worn by law within the communal areas of the gym, but can be removed whilst exercising. No fee shall be charged to Premium/Unlimited Members. will puregym be open tomorrow will puregym be open on monday will gyms be open on funeral day will gyms close on 19th september You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. If you have a fixed rate membership, youll get a 50% refund of whatever membership you didnt use. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. Simply head to your Member's Area and go to Packages and Upgrades, youll be able to pick the gym youd like to move to and the membership option that suits your needs. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. Wondering how to cancel your direct debit? Premature termination in the event of long-lasting inability to work out due to illness or accident is possible on presentation of a medical certificate. Your membership will be activated on the date you specified, running till midnight of the specified date. Core or Premium/Unlimited 12 and Core or Premium/Unlimited 24 subscriptions always start on the first day of the month. Choose the Freeze or cancel option. Before knowing how to cancel PureGym membership, look at the subscription plan so that if you are not satisfied with one plan, you can switch to another one. Please bring a valid ID with you. Longer time stops are also free for Premium/Unlimited Members. You can start using the additional subscription once you have completed the purchase and received confirmation. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. Free passes have no resale value, and cannot be exchanged for cash or any other product or service. Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. An overview of the opening hours of all clubs can be foundHERE. It provides a wide range of subscription plans. This offer cannot be converted into a cash prize. Your membership options youre in control! If you have a fixed term membership, you will need to get in touch with our Member Services team who can cancel it for you. To transfer your home gym, headto yourMember's Areaand go to Packages and Upgrades. Discount is available to verified UNiDAYS members only and is non-transferable. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with our notice. Free freeze - you can currently freeze for free for up to one month. No certificate is required to apply for a time stop without cause. The freeze will apply from your next payment date and if you want to freeze for longer you can freeze up to 3 months in a 12 month period, for just 6.99 per month instead of your normal monthly fee. For more details, please see our Cookie Policy. Guest passes should be booked to start before the advertised expiry date. You can check it at MYPUREGYM. So if you have moved to the vicinity of anotherPUREGYMclub, you are welcome to apply for a studio change via MYPUREGYM. Free passes have no resalevalue andcannot be exchanged for cash or any other product or service. Follow the step by step process below. To cancel your Pure Gym membership follow these instructions: Head to puregym.com and log into the member's area; Select 'Freezing or Cancelling Your Membership' Follow the on screen instructions to freeze or cancel your plan; Pure Gym will allow you to remain a member for a designated time at a reduced rate. If youre going on vacation or will be out of town for a while, you can also freeze your membership instead of fully cancelling it. Unfreezing before the original end datemay mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. This means no joining fee or price increases when you come back. Once you are on the phone to a member of the team you need to explain that you would like to cancel your membership and why. If you have bought a plus membership of PureGym, then you cannot freeze your membership. I hope this guide helps you through your journey of cancelling your PureGym Membership! If the online cancellation option is unavailable to you, please cancel directly through your bank. Response times may vary during our busy periods, weekends and bank holidays. Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected. Please keep this ticket number on file until you have received the cancellation confirmation from us. YOUR MONTHLY SUBSCRIPTION. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of our findings and our proposed course of action, which may include one or more of the steps set out in paragraph 4 below. Log in to the Member's Area. Bolts are also available in this membership plan; you have to only 3 per month to get access. 3. Select 'Your Profile' and then select 'Freezing or Cancelling' 3. Please respect the notice period in your contract. This may mean there is a small amount added on to your next payment to cover the days in the gym for the rest of that month. Each month thereafter, your monthly payments will be taken automatically - on the same date and from the same payment card - unless you decide to freeze or cancel your subscription. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. Member Benefits will be made available in the member's area which can only be accessed by Together members. Please refer to the GTC for the cancellation terms and conditions for monthly memberships. Price will increase automatically to price specified on join page after this. The unique code is assigned to each PT. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Absolutely. You can then register your membership directly in the studio. If youre changing your bank details well need five days notice before your next payment is due. Select Your Profile and then select Freezing or Cancelling. In the MYPUREGYM online customer centre you will find all the information about your membership. The easiest way to cancel your PureGym membership is through the online cancellation process. Here is a complete guide on all the different steps you can follow either in person, by phone or through your bank app. Members with annual membership can pay the amount in the club (except for Bern Lorraine) or by invoice within 20 days. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. Then please check your spam folder. Before going to know, How to cancel PureGym membership? If you terminate your contract via the contact form, you will receive an automatic reply with a ticket number after a short while. They may also suggest you freeze your membership rather than cancel. Please note that in case of a contract change, the concluded contract period starts all over again. After all, many subscription companies try to manipulate you into staying with them as best they can. The ticket number serves as proof of the submitted cancellation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Tell them that you want to cancel your gym membership. Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times. You don't have access yet? Thats why some organization is providing health club services. Can I Cancel My PureGym Membership Anytime? Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. If youre away temporarily, you can also freeze your membership for a reduced monthly fee. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0FRS), Registered in England No: 6690189 Reg. Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. You can freeze for free for 1 month. For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. You will get a refund if you cancel within 14 days of initially applying; however, if you apply and immediately activate your membership, then you will be fully refunded minus any membership you already used. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY . We will use all commercially reasonable endeavours to ensure that such closures are outside of peak visiting hours and are kept to a minimum, in both duration and frequency. If you're in Northern Ireland, contact Consumerline. Call pure gym and tell them you accidentally cancelled the DD. Can you cancel your PureGym membership at any time? Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. You can contact us by e-mailing us at, If you wish to contact us in writing, or if any clause in these terms requires you to give us notice in writing you can send this to us by e-mail to Pure Gym Limited at. Other options exist beyond freezing your membership. To cancel online, go to https://www.puregym.com/contact/ To cancel over the phone, call: 03444 770 005 Meet Emma, your Best Financial Friend. If you are a fixed member and want to cancel the membership, follow the steps listed below. If you have purchased a Fixed Term membership you will be entitled to 50% of the pro ratad amount as refund for any unused membership. Payments already made will be offset. These bolts include sport water, massage chair, priority booking classes, and body composition scan. Hurry, ends midnight. You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract. Sometimes people dont like the training or services provided by PureGym, so they go for cancellation. From there, you can cancel your membership. Search another category. This means youll be able to access your gym at restricted times of the day when you pay a lower membership fee. If you're already a member, you can add our 'Bring A Friend' feature as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area, select the 'Packages and Upgrades' tile and follow the instructions. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. Many PureGym locations are open 24 hours a day. 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0G6I), Registered in England No: 6690189 Reg. Freezing your membership locks in the price you pay, so you wont see any monthly price increases, and there will be no joining fee when you come back. When people shift their residential place far from the gym location, they have to cancel the membership. Melde dich jetzt online an. So how do you cancel your PureGym membership? If something else comes up: Please contact your club to reschedule or cancel your appointment. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. Yes, all members can pause their membership for 1 month up to a maximum of 3 months per year without specific cause. If you still want to cancel, select "Freeze or Cancel" in the members area after logging in and follow the cancellation instructions. In this article, we'll walk you through exactly how to cancel your PureGym membership step-by-step. These months will then be added to your membership as a time credit. Your membership payment options are as follows: The subscription is renewed on the previous terms and conditions. If you want to come back to us sooner, you can! Any recorded reps or times must be verified and signed off by a PureGym team member. With over 280 gyms, youre free to pick and choose according to what suits your location best. Please note that the reduced duration can affect the end of your contract. If you have a corporate membership, you can cancel by informing the third-party who set it up for you (usually your employer). Select the "Your Profile" tile and then "Freeze or Cancel" 3. You will then receive an email confirming your registration, please click on the given confirmation link. By analysing your spending patterns, Nova will be able to accurately categorise all bills and monthly payments. Alternatively you can emailif you prefer. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. After following any subsequent prompts, you should be all set to cancel your membership. These conditions are specified in your membership terms. The start date can only be delayed up to 7 days. Offer is only valid to those members who have received an email from PureGym. It also offers special membership plans for students and also provides personal training during your fitness journey. Puregym still do not have a section on their app or website that allows you to cancel membership. Accessibility is unrestricted, and you can join the gym at any time that suits your routine. Lower membership price charged for specific amount of months called out on join page. A service fee of CHF 25.00 will be charged to Core Members. Yes, your membership pause period can be extended. You can book 8 classes in advance. Available at open clubs only and exclusions may apply. Your email address may have been stored in our system more than once. You can also multiple access from 2 to additional gyms near your study, home, or work. This includes changing home gym, freezing your membership, updating address details, making changes to bank information, changing your Direct Debit date and so on. There are no rigid restrictions. Please click here to read the HOUSE RULES. You can get a new membership card at any time at the club for a fee of CHF20. Or check out ourHelp Centrefor commonly asked questions. Free multi gym access outside of term time is available to eligible students signing up via Unidays before 31st October 2022. You just have to log into their website, visit the members area, and select Freezing or Cancelling. Hurry, ends midnight! We're sorry to hear you're wanting to cancel your PureGym membership, we hope you've enjoyed your time with us! The Joining Fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by Direct Debit approximately 5 working days from your membership application date. This does not include monthly memberships, the fees of which are always collected automatically via the selected mode of payment. Your PureGym registration options are as follows: Children under the age of 14 shall not be granted access to the PureGym fitness club. Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. The price guarantee will then be applied to the go-to rate for 12 months, Free to re-join if you leave and return with the 12 months after the club reopens, Free upgrade to the PLUS premium membership for 6 months, You will receive full access to all paid for workouts and classes on the PureGym App automatically. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. It has reached over 1 million registered members because of its fantastic facilities. It's really easy to unfreeze your membership, just log into yourMember's Areaand select the option to unfreeze. USE CODE: SAVEHALF. Step 3 Scroll down to 'Cancel Your Membership' and select this option Step 4 Follow the instructions to cancel If the online cancellation option is unavailable to you, please cancel directly through your bank. The promotional subscription is renewed at the normal rate that was in effect at the time the promotional subscription was taken out. However, the email address can be changed at any time by an employee in the studio. Please note that you cannot train with us with an open debt claim. The majority of our gyms are open 24/7, although a small number are unable to stay open the whole time. You can easily manage your membership online. The consent submitted will only be used for data processing originating from this website. All the health clubs are monitored by real-time TV linked by the security team and ambulance services. *currently available in selected clubs only. Offer can be used with Direct Debit monthly membership product only. Hit the Login option available on the top right corner of the screen and provide the necessary details. Cancel or freeze. You have access to a wide range of training classes, including cycles, legs, bums. 1 pass per person, multiple passes may be cancelled without warning. Nov 20, 2012 Replying to @PureGym @PureGym But if I cancel right before the end of my membership month, you'll charge me for the next month ! An example of data being processed may be a unique identifier stored in a cookie. Complete the steps which follow to fully confirm your membership cancellation. It's immediate, so you can go to the gym straight away once it's unfrozen. Clearly telling them your intentions and asking for clarification on anything you dont understand is important to fully understand how to cancel your membership. Friends must also sign the visitors' book in the club. Core or Premium/Unlimited 1 subscriptions begin one day after conclusion of the contract. You can freeze your PureGym membership for a reduced price online by visiting the Freezing or Cancelling section in the Members area of the PureGym website.

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