value city complaints

Here are 8 tips for writing great reviews. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. Needless to say we left. Extremely disappointing but I should have listen to my wife and bought all the furniture a Stickley rather than cheap out of the guest apartment. 29. Anne was our sales person. Here is issue number one: the store is unorganized and all over the place. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. This is where the problems started. She is rude and was very condescending towards me. On top of that, things weren't horribly overpriced! Next day, delivery guy calls and is at my house, with me 15 minutes away at the office still. Never shop here. I've talked to management at the Flint location and still nothing has been done. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. I only received half a couch on that date and was never given a call with an explanation! Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. The warranty is NOT the issue here. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. A link has directed you to this review. Well start sending you the news you need delivered straight to you. Terrible! She tried to push for the extended plan coverage - we said no. But when my eyes hit the prize at Value city I was sold. Verification can help ensure real people write reviews about real companies. I worked with Chris and she was extremely understanding. Similar to their sectionals and sofas, their recliners offer affordable comfort. If you have any questions, comments, concerns, or you need assistance regarding a recent purchase or invoice, please contact us using the form below. That is strike three. He refused. She said the manufacture didn't deliver. I will definitely return here FIRST when I need new items. I really need a new desk and it won't fit in my Honda. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. 30 minutes later I went online and purchased the sofa, with the delivery fee waived. We value your privacy. I believe the Customer Rep was new (Erica). YOU ARE A FURNITURE STORE. My husband and I came here because the furniture is more in our price range vs going to Ashley furniture. I would recommend anyone go elsewhere. I went in the store on the 17th and looked around, I ordered a couch which they told me they had in stock. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. 30 minutes go by, no call back. I shouldn't be feeling like I'm at a car dealership when buying a couch. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. The latest complaint Warranty interpretation was resolved on Nov 26, 2014. After spending over an hour on the phone I was given another "guaranteed" delivery date. Okay I bought the 2pc. All items were in stock and after 4 days our furniture was delivered! Top Quality Alternative: Browse La-Z-Boy ReclinersUnlock The Coupons. Would recommend. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2023 Trustpilot, Inc. All rights reserved. However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. Copy link. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition. I let the salesman know we were just looking and if I needed him, I would look for him. THIRD TIME! Did not push me to buy most expensive or anything else sales people do like that. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. We've had issues with them from the time we placed our order. Another top request from shoppers is a new recliner from Value City. They argued and won. IF I COULD SAY THE NAME OF YOUR STORE IN FRENCH I WOULD. She had recently purchased a new couch down the road for almost double for what I have. Reporter4597244. 24% of 107 complaints were resolved. Went overboard to provide me with the service I was seeking. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We made our decision, Terri was professional and efficient in getting my order and details set up. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. The staff is obviously paid by commission because they rush to you the second you walk in. A support foam layer gives you support without sagging over time like most other mattresses tend to do. Unsubscribe easily. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. All Rights Reserved. One of the items I bought was damaged through my regular use, the warranty company opted for a full replacement for the item. How do I know I can trust these reviews about Value City? He's awesome. Seating is perfect for what we needed and high quality as well. Doing business anytime we need furniture with this store. They also have a community of 122k followers on Instagram. #1 rated online furniture store, Wayfair. My merchandise had a sales ticket on it. Some people say delivery took excessively long, while others report prompt arrival of their items. I am totally insulted because the errors has never been corrected and today VCF headquarters advised me to to go back to Pure Promise and call another company. New furniture would arrive in two weeks. I will never, ever buy a piece of furniture from Value City. I am giving them a two star because of that alone. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! See reviews below to learn more or submit your own review. He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. They called the office and informed me Value City would call back soon. They are polite and quick. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. We were greeted at the door. The base of this server is made from solid hardwood while its top is constructed from real marblemeaning youll see unique stone variations. I'm irate that we were treated like we were lower than that man. Much to my surprise, Greg was very friendly and apologetic! KMAN News Director and host of In . You can find a Value City Outlet or retailer scattered across the US. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. If I could give them a zero I would. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. Extended Warranty and problems with sectional. It was a total rip off. EXCUSE ME?? 5. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. 1. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. Well first off, my wife and I are satisfied with our selection. My fiance said "we can pick up as soon as today" and interrupted by an "do you know what you can pick up day of? They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. You need a large warehouse to have furniture the day off and we don't have one" I greatly didn't appreciate the condicending tone in his voice. Most customers like these options with some complaints about durability and delivery. He should definitely be compensated by Value City Furniture for his hard work and consistency. It's crazy how much they want to "help" you find furniture. Very professional and good knowledge about products and services. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. Sniff the furniture you pick out before you buy. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. I ask her to cc me the email that she was sending him and she refused and said she can't send personal emails. Customer Service is horrendous. Now I see why this store has no customers every time I go to this location. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! Called on month four and they added $400 to my balance. UNSATISFACTARY. She was so impatient and sounded mad at me or something. The delivery was were we ran into issues. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. High APRs. First off, when we came in, no one greeted us and we had to seek out a sales associate. Go to Bob furniture the clearance. The first most popular item on shoppers' lists is a new sectional or sofa.

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