why is my finish line order still processing

I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. The company also provides a return policy for defective or incorrect items. WebMy guess is that Walmart is backed up by a week. #finishline is the worst site ever. Ooverall nice products and great prices. Please contact Customer Care if you need assistance. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! Before you add an item to your bag, select the "Store Pickup" option. am i in good hands? So, create a Winners Circle account with us today. How rude! The thing about it is, the store looked abandoned when I walked in. No "thank you" or "have a good day." Go to the DocHub website and click on the Create free account key to begin your registration. Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. I was assured that the "authorization charge" would come off once the shoes shipped. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible. Also my order charged me for each item I ordered instead of just once. We may cancel orders that exceed these limits without prior notice. I hope I have answered to your satisfaction , have a great day. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. I like to be honest and I was assured that I will receive my shipment in two days. If an error occurs a transaction pending or not should have not taken place. This could be attributed to no inventory available or insufficient/incorrect billing information." In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. I just received the following performance message from Amazon. 3 attmpts to work with them. Edited by: admediauk on Jun 3, 2014 7:43 PM. Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. Great! Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. You can check the balance of your Finish Line Gift Card by visiting our. PLEASE do something about this. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. WebI call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. Order placed on 2/5. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. Use the Releases feature in our mobile app, Kids' shoes can be returned to a Finish Line store or by mail using this form, A full refund will be issued after forms are filled out and shoes are returned, No additional shipping will be charged for online returns and exchanges. Order still processing Hi! For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. We limit one discount per eligible customer per day. Even if its little I'm fine with that. Wait times vary based on demand. Unbelievable. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? The manager says "ok fine just give him a finishline shoelace" in disgust. Finish Line gave Sports Illustrated my card number without my permission. Show more Less. Customers should review the company's shipping policies carefully before placing an order. Shipping confirmation email. I rated 2 because I got the original order in perfect timing. They still charged me shipping for an item they screwed up. They were busy talking to other customers with the same issue! I regret that I did not record it. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. The manager who spoke with us stated the shoe was missed marked. I then went up to this man messing with this young girl and asked him to get a shoe for me. This complaint was posted by a verified customer. I am not happy at all about my experience with finish line. No, there are no hidden fees when purchasing from Finish Line. Does Finish Line offer international shipping? *update* THEN I try to live chat Finish Line only to find out they have their live chat closed. Youre Temporarily Blocked. Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. 5 days later and still not ready to ship! Customer service was completely rude. Prom season is here, and you deserve to look and feel amazing for your big party! The company's customer service is generally considered to be good. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. My son purchased a pair of expensive tennis shoes from Finish Line. I asked his name he said it was "Frederick Sibley. Tip for consumers:Finish Line customer service might as well not exist. Spent hours on phone with representatives trying to figure out what's going on, if Finish Line had been hacked. Basically he told me that the website had issues and they had to cancel my order. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. You can download a reminder on iCal or Google Calendar. The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). I guess there's always a first. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. Tip for consumers:Don't trust this company. I purchased an item from this company and they shipped me the wrong item. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. we have not however uploaded the delivery MD, as we don Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session So if I didn't call I wouldn't receive my package? Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. I asked the cashier if I can get free shoelaces or another pair of shoes. Please print the order confirmation page or record your order ID number for your records. Our policy is only one shoe. Click here to get notifications about new complaints of Finish Line. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The cashier finally helps me find them. The list of Sales Tax Holiday dates may change or vary. I wont buy from them again. ), so this is new to me and completely weird! Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. 2023Finish Line, Inc. All Rights Reserved. Payment and order verification? Considering I was giving the shoes as a Christmas gift I needed the box to be intact. Access it all with exclusive product releases, big ticket giveaways, & app-only content. Style is an individual pursuit. He looks to be much older than this young lady. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. Yes, you can trust Finish Line. Customers should review the company's international shipping policies carefully before placing an order. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. I ordered the white & grey. You can use the same address or edit it here. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Once that time elapsed I called again to be told the actual time is 1-3 business days. She couldn't tell me what specifically the issue was. You will pass up a $210+ sale because you assume I would steal before I steal?" Terrible service; I vow to never shop there again. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). someone tell me what's going on! Youll need to sign in on the PayPal website and provide information payment there. Haters, COME AT ME. I made an online order and opened the box to see creased and filthy Air Forces. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. She walked away and I saw slight tears rest in her eyes. Really? So finish line take money but you still do not receive the product! The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. We were assisted by a sales associate and she seen the shoes pricing as well. We're happy to help. She slumped over with her back to the door. I asked to try on the other so I can get a feel for them and the balance. I will not be shopping with Finish line online EVER! Placed online order 9/18/15. Once you have placed your order, you'll receive an Order Confirmation by email. We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. A week later, they come in perfect condition and in my size! As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. Fast forward today right after Christmas. To learn more about reviews and trust on sitejabber.com, visit our. I ordered my son a pair of shoes over a week ago, selected ground shipping. 9/20 $15.23 credit? But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. I felt like this was a "Pretty Woman" moment. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. We cannot do any order lookups, check trade values, check stock levels, or process any returns. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. I am extremely disappointed with my experience with Finish Line. I never entered a code. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. I would think a shoe company would know better. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. Hoping this means its either off the production line or close. I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. all these negative reviews aren't doing anything but the ftc can shut them down. You'll get a. i want to order a pair of adidas superstar shoes, but are these the original shoes here on this website? And your order will remain in Processing until the EXACT moment the items are preparing to ship. Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers. If she had ordered the right shoes I would have no issues. Rude people w/ exception to one, dirty shoes, judgmental workers. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. Is that message also on your seller central homepage? Its interesting that for some reason they are quick to cancel orders. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still She stated rhe total price was $168.**. I go to email them to complain, they have that closed as well. Select the delivery method you want to apply to the order. Click the Bag icon to view the items in your shopping bag. The waitress doesn't deserve to be mistreated when food isnt cooked right. Would never buy from them again and would not recommend to anybody, too many problems. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. This discount is not valid on purchase of gift cards. All of the sudden I receive and email that says we had to cancel your order. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. For now there is nothing for you to do other than wait for it to complete processing. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. Customer service is non-existent. He replied "sorry about that." Products used:None - the company claims they were no longer available. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. This discount may be used on purchases of sale items. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. I was actually wearing my pair of the white After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. The manager tells me to go get my shoelace. Dont mean to be rude. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. Apple's online order system is real-time and quite accurate. Order# [protected] Finish Line provides customer support through a toll-free phone number, email, and live chat. I asked to talk to a supervisor and I was told no! You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!) If your shopping bag meets such parameters, verify youve entered all information correctly. The computer girl said no you can't. I returned the item via the return label and I was credited for the shorts only. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Well, this year I decided to give them another try and the same thing happened again. Mankato store harbors criminal activity as well. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. Products used:None because they kept cancelling my order. Since I didn't really get a reason I called the customer service number that was provided in the email. I wouldn't avoid finish line. This is so ridiculous. I will definitely not be returning to this store. I'm sorry JD Finish Line was not able to process your order. We appreciate the information you have provided. So, I called customer service and sat on hold for 53 minutes! It's usually easy to return if you are local to a brick and mortar store. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. I won't be purchasing from this company again. Simple steps to finish line in Maintenance Work Order. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. They shipped from Indiana and I live in Illinois. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. We may cancel orders that exceed these limits without prior notice. https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform. Use Afterpay to make purchases in equal installments, interest free. I will also be checking that they did not bill me 2x! The charge was from sports illustrated. If it does, you can order it online and pick it up at your local store. Submit a complaint and get your issue resolved. The complaint has been investigated and resolved to the customers satisfaction. You can pay using a Finish Line gift card. Finish Line reserves the right to restrict product quantities per order at our discretion. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Finish Line, 5 out of 5 stars. There are dirty marks everywhere. Basically there is nothing to do other than wait for it to finish processing. Delivery and transit times will vary based on the order's final destination. They then reimbursed me but deducted $10. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! These focus on an accurate and precise prescription filling process that is safe and legal for both the customer and the pharmacist. Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. Does Finish Line sell only athletic footwear and apparel? We are a community subreddit largely consisting of employees. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. This means that there maybe I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? Good luck with your business! Please contact Customer Care if you need assistance. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. Don't pay extra because you do not get your order faster. Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. Do not trust finish line with your debit card number. We sincerely appreciate your patience and correspondence on this matter. I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! Put on hold again and speak to a supervisor and again no help. There was never a confirmation or order # given. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. ), that is what she told me later. What online company does this? I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. Save time, save money and get shoes that actually fit your kiddo. Complete a full mortgage application. I placed an order for a pair of airmax 2014 about a day ago. 21 days? I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Thankfully they have all come through now filing a report is easy at ftc.gov/complaint (ftc dot gov / complaint, in case the link i posted gets blocked by this website), Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This comment was posted by a verified customer. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! Any potential buyer would work away from this even if they are the last store standing. You'll receive a confirmation email after each shipment leaves our warehouse with shipment I say no. Since the order totaling $41.00 was charged, multiple charges have appeared. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Remember, Winners Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. i want to order two pairs of shoes from your website. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. Plus I sent an email two days ago and still no response. Then I reply "I can go to another store for these shoes." Why is my order still processing its up to a day now. I have noticed that some penders seems to be taking a few hours to go through. I called customer service & explained what happened & that I'd like to reorder them & asked if they could send them express or rush shipping ( their quickest options) free of charge due to the error. After 4 days I am still waiting to receive my show. Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. Select your method of payment and provide the billing address. The Pro Max has hopped between that and Processing for a few days. Finishline posted you could get free shipping if $50 is spent. Your debit or credit card will be charged once your order has shipped. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Is this your company? $243.18 per transaction! 2 Reply Share ReportSaveFollow I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. He wore them one time but they hurt his feet so he went to exchange them for a larger size. I have had to deactivate my account to deal with the overload For more information, please search for Prohibited Seller Activities and Actions in seller Help. Crappy company by far. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. Even when you call them they have excuses for why they move so ridiculously unbelievably slowly. I have been selling here for long enough to know how many orders I can cope with. Finish Line ranks 130th among Athletic Shoes sites. It is now the 4th, and I'm still fighting with finish line. Terrible Customer Service and treatment. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount.

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